Grievance Officer and Complaints

Last updated: 25 October 2026

If you have a complaint about your personal data, a class, a payment or anything on this website, we want to hear it and put it right.

How to complain

Message the number above with the word "Complaint", your name, how we can reach you and what happened. For a personal-data request (to see, correct or delete your data, or to withdraw consent), say so in the message.

What happens next

• We confirm that we received your complaint within 3 working days.
• We aim to resolve it within 30 days. In every case we respond within 90 days.
• We tell you the outcome and, where we cannot do what you asked, the reason.

If you are not satisfied

You can complain to the Data Protection Board of India (once it is operating for complaints) or the National Consumer Helpline (1915 or consumerhelpline.gov.in) in India, to the UK Information Commissioner's Office (ico.org.uk), to the data protection authority in your EU country, or to the consumer or privacy regulator where you live.

See also our Privacy Policy and Terms.